Do you offer home delivery for purchases?

Yes. City Optics offers convenient home delivery for both online and in-store purchases across Australia and New Zealand. Shipping rates and delivery timeframes vary depending on the product category and shipping method selected. All delivery estimates are in business days from order placement, include dispatch time and are not guaranteed. For Australian orders of regular Acuvue/J&J and Alcon lenses, checkout uses your selected prescription, postcode, service and order time. Selected prescriptions held by City Optics can dispatch the same business day when ready before carrier collection; otherwise dispatch is on the next business day. Supplier-order quotes use the later range from 12:45 pm Sydney time before our 1 pm supplier cutoff. Orders are sent onward on the day they arrive when ready before collection, without a separate packing day.

Home Delivery for Online Purchases – Australia

• Sunglasses & Snow Goggles
  • Orders under A$100: Standard $14.99 / Express $24.99
  • Orders A$100 and above: Free Standard / Express $9.99
• Dry Eye, Accessories & Other Products
  • Orders under A$100: Standard $14.99 / Express $24.99
  • Orders A$100 and above: Free Standard / Express $9.99
• Contact Lenses (Alcon, Acuvue, CooperVision & Bausch + Lomb)
  • Orders under A$100: Standard $14.99 / Express $24.99
  • Orders A$100 and above: Free Standard / Express $14.99
• Made-to-Order Contact Lenses
  • $14.99, or free for orders A$100 and above. Express is not available; Magister and FreshGo contact lenses usually take 10–15 business days within Australia, while other made-to-order contact lenses usually take 15–25 business days within Australia, including dispatch.

Australian orders use trackable Australia Post, NOD/HART or StarTrack services as applicable to the address and order.

Home Delivery for Online Purchases – New Zealand

• Orders under NZ$100: Standard International A$14.99 / Express International NZ$39.99
• Orders NZ$100 and above: Free Standard International / Express International NZ$24.99
• Magister and FreshGo contact lenses usually take 10–15 business days to New Zealand; other made-to-order contact lenses usually take 20–30 business days to New Zealand, including dispatch. Express Shipping is not available.

Home Delivery for In-Store Purchases (Australia)

If you shop in-store and prefer delivery to your home, we offer flat-rate shipping:

• Standard Shipping: $15
• Express Shipping: $20

Processing & Delivery Information

• Processing Time: Ordinary non-contact products and regular CooperVision/Bausch + Lomb contact lenses usually dispatch in 1–2 business days. Regular Australian Acuvue/J&J and Alcon lenses use the prescription and time-based estimates in our delivery guide. All stated delivery estimates include dispatch; it is not added again.
• Delivery Times – Australia
  • Sunglasses, frames, snow goggles, accessories & non-Alcon eye care
    • Standard Shipping: NSW 2–5; ACT 2–5; VIC 3–5; QLD 3–5; SA 4–6; WA 6–8; TAS 5–7; NT 8–10 business days
    • Express Shipping: NSW 1–4; ACT 1–4; VIC 2–4; QLD 2–4; SA 3–5; WA 3–6; TAS 3–6; NT 4–8 business days
  • CooperVision & Bausch + Lomb contact lenses
    • Standard Shipping: NSW 2–4; ACT 2–4; VIC 3–5; QLD 3–5; SA 4–6; WA 6–8; TAS 5–7; NT 8–10 business days
    • Express Shipping: NSW 1–3; ACT 1–3; VIC 1–3; QLD 1–3; SA 1–3; WA 2–4; TAS 1–4; NT 3–7 business days
  • Alcon eye care and Sofclear Comfort
    • Standard Shipping: NSW 3–5; ACT 3–5; VIC 4–6; QLD 4–6; SA 5–7; WA 7–9; TAS 6–8; NT 9–11 business days
    • Express Shipping: NSW 2–5; ACT 2–5; VIC 3–5; QLD 3–5; SA 4–6; WA 4–7; TAS 4–7; NT 5–9 business days
  • Regular Acuvue/J&J and Alcon contact lenses: See our current delivery guide by state and area for Standard and Express estimates, including selected prescriptions and the 12:45 pm quote switch. Checkout confirms your exact prescription and postcode estimate.
• Delivery Times – New Zealand
  • ACUVUE lenses, sunglasses, frames, accessories & non-Alcon eye care; CooperVision & Bausch + Lomb contact lenses
    • Standard International Shipping: 6–11 business days
    • Express International Shipping: 4–9 business days
  • Alcon contact lenses & Alcon eye care, plus Sofclear Comfort
    • Standard International Shipping: 7–12 business days
    • Express International Shipping: 5–10 business days
• Express & Mixed Orders: If an order includes a made-to-order product, the made-to-order timing and Standard/Made to Order service apply to the whole order. We consolidate mixed orders so they arrive together. The slowest item or prescription sets the delivery estimate for the whole order, including when only one eye is made to order. Regular Alcon orders use Standard or Express shipping through City Optics. Eligible J&J Express orders may be sent directly by StarTrack. Magister and FreshGo (Lensgoo) take 10–15 business days and do not offer Express.
• Backorders: If an item is unavailable, we will contact you with an updated dispatch estimate.
• Tracking: All deliveries include tracking details once dispatched.
• Shipping Locations: We currently ship within Australia and New Zealand only.

Why Choose City Optics for Home Delivery?

• Transparent shipping rates based on product type.
• Express delivery options for urgent orders.
• Flat-rate in-store delivery for added convenience.
• Trackable shipping for peace of mind.

Ready to place an order? Shop online or visit us in-store and choose the delivery option that suits you.