FAQ
FAQ
General Information
- How much does it cost to see an optometrist in Australia?
Short Answer: The cost of an eye test varies depending on the clinic and if it's covered by Medicare. Most general eye exams are bulk-billed under Medicare. Click here for more information.
- Can I claim an optometrist visit on Medicare?
Short Answer: Yes, in Australia, most eye exams are covered by Medicare. This helps make regular eye care more accessible. Click here for more information.
- Does too much close work make my eyes worse?
Short Answer: Prolonged close work can strain your eyes but typically doesn't cause permanent damage. Regular breaks and proper lighting can help reduce eye strain. Click here for more information.
- Is digital screen use harmful to my eyes?
Short Answer: Excessive screen time can cause eye strain; take regular breaks to protect your eyes. Using the 20-20-20 rule can help reduce digital eye strain. Click here for more information.
Eye Health and Care
- Do optometrists treat glaucoma?
Short Answer: Optometrists can diagnose and manage glaucoma, though complex cases may require an ophthalmologist. Early detection is key. Click here for more information.
- What causes high eye pressure?
Short Answer: High eye pressure can be caused by an imbalance in the production and drainage of eye fluid. It's a major risk factor for glaucoma. Click here for more information.
- Can sunglasses help with glaucoma?
Short Answer: While sunglasses don't treat glaucoma, wearing them can help protect your eyes from further damage caused by UV light. Click here for more information.
- What is the 20-20-20 rule?
Short Answer: The 20-20-20 rule helps prevent eye strain: every 20 minutes, look at something 20 feet away for at least 20 seconds. Click here for more information.
- Can optometrists diagnose eye conditions?
Short Answer: Yes, optometrists can diagnose a wide range of eye conditions, including glaucoma, cataracts, and macular degeneration. Click here for more information.
- Can vision loss be prevented?
Short Answer: Vision loss can often be prevented with regular eye exams and protective measures. Early detection and treatment are crucial for maintaining eye health. Click here for more information.
Products and Services
- Do I have to buy glasses after an eye test?
Short Answer: No, you are not required to buy glasses after an eye test, though an updated prescription may be recommended. Click here for more information.
- Can I buy glasses with an expired prescription?
Short Answer: No, it’s recommended to have a valid prescription to ensure your vision correction is accurate. Click here for more information.
- Is $200 expensive for glasses?
Short Answer: The cost of glasses varies based on the lens type, frame materials, and coatings. $200 is average for mid-range eyewear. Click here for more information.
- Can I get my lenses tinted?
Short Answer: Yes, we provide lens tinting services for added comfort and style. Tinted lenses can reduce glare and improve visual comfort. Click here for more information.
- Do you provide prescription sunglasses?
Short Answer: Yes, we offer a wide range of prescription sunglasses to suit your needs. Enjoy clear vision and UV protection with our stylish options. Click here for more information.
Appointments and Scheduling
- How long does an eye test take?
Short Answer: A typical eye test takes 30 minutes to 1 hour, depending on the tests involved. Click here for more information.
- Do I need an eye test to get glasses?
Short Answer: Yes, an eye test is necessary to get an accurate prescription for glasses. Click here for more information.
- How can I book an eye exam?
Short Answer: Book your eye exam online or call us directly. Scheduling an appointment ensures timely and personalised eye care. Click here for more information.
- What should I bring to my appointment?
Short Answer: Bring your Medicare card, current eyewear, and any relevant medical history. This helps us provide the best care during your visit. Click here for more information.
Insurance and Payment
- Is an OCT scan covered by Medicare?
Short Answer: OCT scans are not always covered by Medicare unless medically necessary. Check with your provider. Click here for more information.
- Is an eye test covered by Medicare?
Short Answer: Yes, most routine eye tests are covered by Medicare in Australia. Click here for more information.
- Do you accept my insurance?
Short Answer: We accept most major insurance plans. Check with us to confirm if your insurance is accepted. Click here for more information.
- What payment methods do you accept?
Short Answer: We accept cash, Visa, MasterCard, Amex, Afterpay, Shop Pay, and PayPal. Our variety of payment options ensures convenience for our customers. Click here for more information.
Special Offers and Promotions
- Do over 60s get free glasses?
Short Answer: Some pensioners and over-60s are eligible for free or subsidised glasses depending on the program. Click here for more information.
- What age do I get free glasses?
Short Answer: Free glasses are available to some seniors and low-income earners. Programs vary by region. Click here for more information.
Technology and Equipment
- What is an OCT scan and is it necessary?
Short Answer: OCT scans provide detailed images of your retina and can help detect eye diseases early. They are often recommended but may not always be necessary. Click here for more information.
- What are five tests included in an eye exam?
Short Answer: A typical eye exam includes vision acuity, eye pressure, retina imaging, visual field, and refraction tests. Click here for more information.
Common Vision Problems
- Can optometrists diagnose blindness?
Short Answer: Optometrists can assess vision loss and refer you to a specialist if necessary. Early diagnosis is critical for treatment. Click here for more information.
- What illnesses can be seen in the eyes?
Short Answer: Illnesses like diabetes, hypertension, and even high cholesterol can be detected during an eye exam. Click here for more information.
Children’s Eye Care
- What signs of vision problems should I watch for in my child?
Short Answer: Watch for signs like squinting, eye rubbing, and difficulty reading. Regular eye exams can help address these issues early. Click here for more information.
- Do you offer eyewear for children?
Short Answer: Yes, we offer a range of eyewear designed for children. Our children's eyewear is both stylish and durable. Click here for more information.
Contact Lenses
- Can I get contact lenses after my eye test?
Short Answer: Yes, if you are a suitable candidate, contact lenses can be prescribed and fitted after your eye test. Click here for more information.
- How do I take care of my contact lenses?
Short Answer: Clean your contact lenses daily with recommended solutions. Proper care extends the life of your lenses and ensures eye health. Click here for more information.
Eyewear Maintenance
- How do I clean my glasses properly?
Short Answer: Clean your glasses with lens cleaner and a microfiber cloth. Regular cleaning helps maintain clarity and prolongs the life of your glasses. Click here for more information.
- What should I do if my glasses are damaged?
Short Answer: Bring your damaged glasses to us for repair or replacement options. Our experts can help restore your glasses. Click here for more information.
- How often should I replace my glasses?
Short Answer: Replace your glasses every 1-2 years or as needed for vision changes. Regular updates ensure your prescription is accurate. Click here for more information.
Shipping and Delivery
- Do you offer home delivery for purchases?
Short Answer: Yes, we offer home delivery for an additional fee. Enjoy the convenience of having your purchase delivered to your doorstep. Click here for more information.
- What are your shipping rates and policies?
Short Answer: Our shipping rates and policies are designed to be transparent and customer-friendly. We aim to provide a hassle-free delivery experience. Click here for more information.
- How long does it take to receive my order?
Short Answer: Orders typically take 3-5 business days to arrive. Delivery times may vary based on location and shipping method. Click here for more information.
Customer Support
- How can I contact customer support?
Short Answer: Contact us via phone, email, or through our website. We're here to help with any questions or concerns. Click here for more information.
- What are your store hours?
Short Answer: Our store hours are Monday to Friday 9am-5:30pm, Saturday 9am-5pm, and Sunday 10am-5pm. Visit us during these hours for any needs. Click here for more information.
- Where is your store located?
Short Answer: We are located on level 2 near Myer and above the fountain at Westfield Penrith. Find us easily for all your optical needs. Click here for more information.
Travel and Safety
- Are there any travel precautions for my eyewear?
Short Answer: Store your eyewear in a protective case and avoid exposure to extreme temperatures. Proper care ensures your eyewear stays in good condition. Click here for more information.
- How can I protect my eyes during outdoor activities?
Short Answer: Wear UV-protective sunglasses and sports-specific eyewear for safety. Protecting your eyes during activities is crucial for long-term eye health. Click here for more information.