FAQ

Short Answer: OCT scans are not always covered by Medicare unless medically necessary. Check with your provider. Click here for more information.

Short Answer: Yes, most routine eye tests are covered by Medicare in Australia. Click here for more information.

Short Answer: We accept most major insurance plans. Check with us to confirm if your insurance is accepted. Click here for more information.

Short Answer: We accept cash, Visa, MasterCard, Amex, Afterpay, Shop Pay, and PayPal. Our variety of payment options ensures convenience for our customers. Click here for more information.

Short Answer: We offer Layby and Afterpay for financing. These options help you manage payments for your eyewear. Click here for more information.

Short Answer: We offer exchanges within 14 days and refunds for defective items. Our policy ensures you are satisfied with your purchase. Click here for more information.

Short Answer: Our products come with a warranty covering defects. This gives you peace of mind knowing your purchase is protected. Click here for more information.

Short Answer: Contact us with your proof of purchase to claim your warranty. We will guide you through the process to address any issues. Click here for more information.

Short Answer: Check our website and in-store for the latest promotions. We regularly update our offers to provide you with great deals. Click here for more information.

Short Answer: Follow us on social media to stay updated on special offers. Join our mailing list for exclusive deals and updates. Click here for more information.

Short Answer: Yes, we offer discounts on second and third pairs of eyewear. Save more when you purchase multiple items. Click here for more information.

Short Answer: Some pensioners and over-60s are eligible for free or subsidised glasses depending on the program. Click here for more information.

Short Answer: Free glasses are available to some seniors and low-income earners. Programs vary by region. Click here for more information.

Short Answer: OCT scans provide detailed images of your retina and can help detect eye diseases early. They are often recommended but may not always be necessary. Click here for more information.

Short Answer: A typical eye exam includes vision acuity, eye pressure, retina imaging, visual field, and refraction tests. Click here for more information.

Short Answer: We use the latest technology like retinal cameras and visual field analysers. This advanced technology helps us provide accurate diagnoses. Click here for more information.

Short Answer: We use advanced testing equipment and thorough examinations to ensure accuracy. Our optometrists are highly trained to provide precise prescriptions. Click here for more information.

Short Answer: Optometrists can assess vision loss and refer you to a specialist if necessary. Early diagnosis is critical for treatment. Click here for more information.

Short Answer: Illnesses like diabetes, hypertension, and even high cholesterol can be detected during an eye exam. Click here for more information.

Short Answer: Symptoms of myopia include difficulty seeing distant objects clearly. Early detection and correction can help manage myopia effectively. Click here for more information.

Short Answer: Astigmatism is treated with corrective lenses or surgery. Regular eye exams ensure proper treatment and clear vision. Click here for more information.

Short Answer: Signs of cataracts include cloudy vision and glare sensitivity. Early detection and treatment can help maintain your quality of life. Click here for more information.

Short Answer: Watch for signs like squinting, eye rubbing, and difficulty reading. Regular eye exams can help address these issues early. Click here for more information.

Short Answer: Yes, we offer a range of eyewear designed for children. Our children's eyewear is both stylish and durable. Click here for more information.

Short Answer: Children should have their first eye exam at six months old. Early exams help detect any vision issues early on. Click here for more information.

Short Answer: Yes, if you are a suitable candidate, contact lenses can be prescribed and fitted after your eye test. Click here for more information.

Short Answer: Clean your contact lenses daily with recommended solutions. Proper care extends the life of your lenses and ensures eye health. Click here for more information.

Short Answer: If your contacts cause discomfort, remove them and consult your optometrist. Addressing discomfort early prevents further issues. Click here for more information.

Short Answer: Clean your glasses with lens cleaner and a microfiber cloth. Regular cleaning helps maintain clarity and prolongs the life of your glasses. Click here for more information.

Short Answer: Bring your damaged glasses to us for repair or replacement options. Our experts can help restore your glasses. Click here for more information.

Short Answer: Replace your glasses every 1-2 years or as needed for vision changes. Regular updates ensure your prescription is accurate. Click here for more information.

Short Answer: Yes, we offer home delivery for an additional fee. Enjoy the convenience of having your purchase delivered to your doorstep. Click here for more information.

Short Answer: Our shipping rates and policies are designed to be transparent and customer-friendly. We aim to provide a hassle-free delivery experience. Click here for more information.

Short Answer: Orders typically take 3-5 business days to arrive. Delivery times may vary based on location and shipping method. Click here for more information.

Short Answer: Contact us via phone, email, or through our website. We're here to help with any questions or concerns. Click here for more information.

Short Answer: Our store hours are Monday to Friday 9am-5:30pm, Saturday 9am-5pm, and Sunday 10am-5pm. Visit us during these hours for any needs. Click here for more information.

Short Answer: We are located on level 2 near Myer and above the fountain at Westfield Penrith. Find us easily for all your optical needs. Click here for more information.

Short Answer: Store your eyewear in a protective case and avoid exposure to extreme temperatures. Proper care ensures your eyewear stays in good condition. Click here for more information.

Short Answer: Wear UV-protective sunglasses and sports-specific eyewear for safety. Protecting your eyes during activities is crucial for long-term eye health. Click here for more information.