How can I contact customer support?

How Can I Contact Customer Support?

City Optics is here to help with online orders, product questions, appointment support and after-sales concerns.

Online Order and Website Support

• Email: Contact online@cityoptics.com.au with your order number, product question or return enquiry.
• Contact form: You can also use our Contact page and our team will direct your enquiry to the right store or online support team.

Store Support

For eye tests, adjustments, repairs, prescription eyewear, in-store offers or collection questions, contact your preferred City Optics location directly. Store details and opening hours are listed on our Locations page.

How We Can Help

• Order tracking, delivery questions and online returns.
• Product guidance for contact lenses, sunglasses, dry eye products and lens replacement.
• Appointment booking or rescheduling support.
• After-sales help with glasses, lenses, adjustments or warranty concerns.

For urgent in-store matters, please call the relevant store during opening hours.