How can I contact customer support?

How Can I Contact Customer Support?

At City Optics, we’re dedicated to providing top-notch customer service to ensure you have a seamless experience. Whether you need help with an order, have a question about our products, or want to schedule an appointment, our customer support team is here to assist.

Ways to Contact Us

You can reach City Optics customer support through the following methods:

• Phone: Give us a call at (02) 4721 1402 during business hours, and our team will be happy to assist you with any inquiries.
• Email: Send your questions or concerns to admin@cityoptics.com.au, and we’ll get back to you within 24-48 hours.
• Online Contact Form: Visit our Contact Us page on the City Optics website, fill out the form with your details and question, and we’ll respond as soon as possible.

Our Support Hours

Our customer support team is available to help during the following hours:

• Monday to Wednesday: 9:00 AM - 5:30 PM
• Thursday: 9:00 AM - 9:00 PM
• Friday: 9:00 AM - 5:30 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: 10:00 AM - 5:00 PM

For any urgent inquiries, we recommend contacting us via phone during these hours for the fastest assistance.

How We Can Help

Our customer support team is equipped to assist with a range of services, including:

• Order Inquiries: Track your order, update your delivery information, or ask about shipping.
• Product Questions: Get help with choosing the right eyewear or lenses for your needs.
• Appointments: Book or reschedule your eye exam quickly and easily.
• After-Sales Support: If you have any issues with your glasses or contact lenses, we’re here to help resolve them.

City Optics: Committed to Excellent Service

At City Optics, we pride ourselves on providing exceptional customer support, whether you need help with a product, service, or appointment. We’re here to ensure your experience with us is as smooth as possible.

Need assistance? Click the Contact Us near the top of the page to get in touch with our team today or book an eye test by clicking the Book Now button below.