Delivery timing depends on what you ordered and where it is going. At checkout, our shipping app shows an estimate for your postcode and products. The same estimate appears on your order confirmation (and on the shipping confirmation once your order is on its way). Please use that estimate rather than a general day range. Estimates are in business days, include ordinary processing and dispatch, and are not a guaranteed delivery date. Backorders, made-to-order lenses, public holidays and courier delays can take longer. If your confirmation does not show an estimate, or you need a firm date for a specific order, email online@cityoptics.com.au with your order number and we will check.
Shipping Rates for Online Purchases — Australia
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Sunglasses & Snow Goggles
- Orders under A$100: Standard $14.99 / Express $24.99
- Orders A$100 and above: Free Standard / Express $9.99
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Dry Eye, Accessories & Other Products
- Orders under A$100: Standard $14.99 / Express $24.99
- Orders A$100 and above: Free Standard / Express $9.99
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Contact Lenses (Alcon, Acuvue, CooperVision & Bausch + Lomb)
- Orders under A$100: Standard $14.99 / Express $24.99
- Orders A$100 and above: Free Standard / Express $14.99
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Made-to-Order Contact Lenses
- Orders under A$100: $14.99
- Orders A$100 and above: Free
- Express shipping is not available for made-to-order products. Use the checkout estimate for timing.
International Shipping — New Zealand
- Orders under NZ$100: Standard International A$14.99 / Express International NZ$39.99
- Orders NZ$100 and above: Free Standard International / Express International NZ$24.99
- Made-to-order products: Express Shipping is not available. Use the checkout estimate for timing.
Shipping Rates for In-Store Purchases
If you prefer to visit our store but would like your eyewear delivered to your home, we offer flat-rate delivery for in-store purchases:
- Standard Shipping (Australia): $15
- Express Shipping (Australia): $20
Delivery timing
Checkout shows the estimate for your exact postcode and prescription. These state and area summaries include dispatch and are in business days. Your complete order may have a narrower delivery range.
Times use Sydney time. Quotes switch to the later range at 12:45 pm, allowing for checkout processing before our 1 pm cutoff. Weekends, public holidays and backorders can extend these estimates.
Alcon contact lenses
Single-brand order guide. Selected prescriptions may qualify for faster delivery at checkout.
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Metro | 3–4 / 2–3 | 3–5 / 2–3 |
| ACT Metro | 3 / 2–3 | 3–4 / 2–3 |
| VIC Metro | 3–4 / 2–3 | 3–5 / 2–3 |
| QLD Metro | 3–4 / 2–3 | 3–5 / 2–3 |
| SA Metro | 3–5 / 2–3 | 3–6 / 2–3 |
| WA Metro | 5–6 / 2–3 | 5–7 / 2–4 |
| TAS Metro | 4–6 / 2–3 | 4–7 / 2–3 |
| NT Metro | 5–8 / 4–5 | 5–9 / 4–6 |
Regional, rural and remote areas
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Regional / rural | 4–6 / 2–4 | 4–7 / 2–5 |
| VIC Regional / rural | 3–6 / 3–4 | 3–7 / 3–5 |
| QLD Regional / rural | 3–6 / 2–5 | 3–7 / 2–6 |
| QLD Remote | 6–8 / 4–5 | 6–9 / 4–6 |
| SA Regional / rural | 3–6 / 3–5 | 3–7 / 3–6 |
| WA Regional / rural | 6–9 / 4–5 | 6–10 / 4–6 |
| WA Remote | 8–11 / 5–7 | 8–12 / 5–8 |
| TAS Regional / rural | 4–6 / 2–4 | 4–7 / 2–5 |
| TAS Remote | 5–6 / 5 | 5–7 / 5–6 |
| NT Regional / rural | 7–10 / 5 | 7–11 / 5–6 |
Remote and island destinations without a confirmed lane need a carrier check; the ranges above cover mapped routes only. Checkout confirms the options for your address.
Acuvue / J&J contact lenses
Single-brand order guide. Selected prescriptions may qualify for faster delivery at checkout.
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Metro | 3–4 / 2–3 | 4–5 / 2–3 |
| ACT Metro | 3 / 2–3 | 4 / 2–3 |
| VIC Metro | 3–4 / 2–3 | 4–5 / 2–3 |
| QLD Metro | 3–4 / 2–3 | 4–5 / 2–3 |
| SA Metro | 3–5 / 2–3 | 4–6 / 2–3 |
| WA Metro | 5–6 / 2–3 | 6–7 / 2–3 |
| TAS Metro | 4–6 / 2–3 | 5–7 / 2–3 |
| NT Metro | 5–8 / 4–5 | 6–9 / 4–5 |
Regional, rural and remote areas
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Regional / rural | 4–6 / 2–4 | 5–7 / 2–4 |
| VIC Regional / rural | 3–6 / 3–4 | 4–7 / 3–4 |
| QLD Regional / rural | 3–6 / 2–5 | 4–7 / 2–5 |
| QLD Remote | 6–8 / 4–5 | 7–9 / 4–5 |
| SA Regional / rural | 3–6 / 3–5 | 4–7 / 3–5 |
| WA Regional / rural | 6–9 / 4–5 | 7–10 / 4–5 |
| WA Remote | 8–11 / 5–7 | 9–12 / 5–7 |
| TAS Regional / rural | 4–6 / 2–4 | 5–7 / 2–4 |
| TAS Remote | 5–6 / 5 | 5–7 / 5 |
| NT Regional / rural | 7–10 / 5 | 8–11 / 5 |
Remote and island destinations without a confirmed lane need a carrier check; the ranges above cover mapped routes only. Checkout confirms the options for your address.
Faster delivery for selected prescriptions
Selected prescriptions can leave on the same business day when ready before collection. These ranges apply only when every item in the order qualifies. Orders received after the relevant collection cutoff dispatch on the next business day. Checkout confirms the estimate for your order.
| State / area | Before collection |
|---|---|
| NSW Metro | 2–3 / 1 |
| NSW Regional / rural | 3–5 / 1–3 |
| ACT Metro | 2–3 / 1 |
| VIC Metro | 2–3 / 1 |
| VIC Regional / rural | 2–5 / 2–3 |
| QLD Metro | 2–3 / 1 |
| QLD Regional / rural | 2–5 / 1–4 |
| QLD Remote | 5–7 / 3–4 |
| SA Metro | 2–4 / 1 |
| SA Regional / rural | 2–5 / 2–4 |
| WA Metro | 4–5 / 1–3 |
| WA Regional / rural | 5–8 / 3–4 |
| WA Remote | 7–10 / 4–6 |
| TAS Metro | 3–5 / 1 |
| TAS Regional / rural | 3–5 / 1–3 |
| TAS Remote | 4–5 / 4 |
| NT Metro | 4–7 / 3–4 |
| NT Regional / rural | 6–9 / 4 |
For same-day collection, checkout quotes use 2:45 pm for Australia Post and 4:15 pm for eligible NOD/HART street deliveries. PO Boxes, Parcel Lockers and addresses outside courier coverage use Australia Post. Your selected prescription and postcode determine the checkout estimate.
Area groups follow our carriers' delivery zones and may differ from council boundaries. Ranges cover ordinary weekdays and mapped street addresses. PO Boxes, Parcel Lockers, remote islands and heavier parcels can differ. Express uses an eligible local courier or Australia Post; eligible J&J orders may be sent directly by StarTrack. Use the checkout estimate for your order.
Mixed orders ship together. The slowest item determines the order estimate. Lensgoo products take 10–15 business days; made-to-order lenses take 15–25 business days within Australia. Express is unavailable when either is included.
Shipping Policies
- Delivery Carriers & Tracking: Orders use trackable Australia Post, NOD/HART or StarTrack services as applicable to the address and order. You will receive tracking details once your order is dispatched.
- Express Availability and Mixed Orders: If an order includes a made-to-order product, the made-to-order timing and Standard/Made to Order service apply to the whole order. We consolidate mixed orders so they arrive together. The slowest item or prescription sets the delivery estimate for the whole order, including when only one eye is made to order. Regular Alcon orders use Standard or Express shipping through City Optics. Eligible J&J Express orders may be sent directly by StarTrack. Magister and FreshGo (Lensgoo) take 10–15 business days and do not offer Express.
- Backorders / Delays: If an item is backordered or delayed, we will notify you and provide an updated dispatch estimate. Public holidays, supplier delays, and courier delays may extend delivery timeframes.
- Exclusions: City Optics does not offer international shipping outside Australia and New Zealand.
- Customer Responsibility: Please ensure your shipping details are accurate. If there are delivery issues or backorders, our customer service team will contact you with updates and resolutions.
- Security and Order Verification: City Optics reserves the right to verify order details and withhold dispatch if discrepancies or suspicious information arise.
Why Choose City Optics for Your Delivery Needs?
- Transparent shipping rates: Clear pricing by product category and destination.
- Trackable delivery: Tracking is provided for Australia Post, NOD/HART or StarTrack deliveries.
- Flat-rate in-store shipping: Convenient delivery even when you shop in-store.
Ready to place an order? Click the Shop Now button below to explore our range of eyewear, contact lenses, and accessories.
