Keep the Frames You Love.
Replace the Lenses for Less.

If we made your lenses correctly but they are not right for you, contact us within 60 days for a refund of the lens replacement service and return the glasses. You pay return postage for satisfaction claims; if we made an error, we cover reasonable return postage. See full terms.

Most full-rim and partial-rim frames in good condition are suitable, and every frame is reviewed before production. Old, brittle, damaged, previously repaired, rimless, semi-rimless or highly curved frames may be less suitable or more likely to break during handling or fitting. We take reasonable care and will contact you before proceeding if there is a problem.

Please contact us before sending valuable, sentimental, discontinued or irreplaceable frames.

Sometimes. Rimless frames require thinner lens materials and careful mounting, so Standard 1.50 lenses are not suitable. Please choose Thin 1.60 or Extra Thin 1.67. If your rimless frame has no usable lenses, we may request photos or extra confirmation before proceeding.

Curved or wraparound frames may require special lens designs and may not be suitable for all prescriptions. We may request front and side photos before production.

Sometimes. Curved or wraparound sunglasses may require special lens designs and may not be suitable for all prescriptions. We may request front and side photos before production.

Within Australia, standard prepaid shipping both ways is included; Express is A$9.99. New Zealand Standard is A$10 and Express is A$19.99. We email the correct frame-sending instructions after checkout and return your completed glasses with tracking. Express speeds transit only, not prescription review, production or fitting.

Most orders are completed in 1–2 weeks from when we receive your frame and prescription. This includes order review, lens production, fitting and return delivery.

Express prepaid shipping is available at checkout and reduces transit time only. Complex prescriptions, multifocals, rimless frames or special-order lenses may take longer.

We only begin production after we receive your frame and confirm your prescription, frame suitability and lens selection. If we need photos, measurements or a different lens option, we’ll contact you before making your lenses.

We email the correct frame-sending instructions after checkout, including an Australian prepaid label where applicable. Please send your glasses in a hard case, protective box or well-padded parcel. If you are unsure how to safely post your frame, contact us before sending it.

Transit Protection is an optional cover level for your entire Lens Replacement cart: $10 for up to $500 total cover, $20 for up to $1,000, or $30 for up to $1,500. It covers loss or damage while your frames and completed glasses are in transit, and includes signature on return delivery.

Transit Protection applies to parcels while in transit. It does not cover pre-existing frame damage, fragile frame condition, unsuitable frames, damage during lens fitting, or sentimental/irreplaceable value.

Transit Protection is optional. If your frame is valuable, designer, discontinued or difficult to replace, we recommend considering it or contacting us before ordering. Please do not send valuable, sentimental or irreplaceable frames without contacting us first.

No. Contact lens prescriptions and glasses prescriptions are different. Please provide your glasses prescription where possible. If you are unsure, upload a photo of your prescription or choose Email Prescription Later and we’ll review it before production.

You can choose Email Prescription Later and send your prescription after checkout. You can usually request your glasses prescription from your previous optometrist by calling or emailing them.

If your current prescription lenses are still in the frame, we may be able to measure them and use them as a reference during review. This may not replace an up-to-date glasses prescription, so we recommend providing your current glasses prescription wherever possible.

Choose Distance for driving, TV and general far vision. Choose Reading for books, phone use and close-up tasks. Choose Computer for desktop screens and desk work. If you are unsure, select Not Sure and we’ll review your order before production.

Sometimes, but please contact us first. Online multifocal lens replacement is best suited to frames that already contain multifocal lenses, because the existing lenses can help us confirm fitting height and positioning.

An updated prescription within 3 months may qualify for one remake in the same frame. See the included protection and conditions.

Coating or manufacturing faults under normal use are covered for 12 months. See the included protection and exclusions.

Yes. These protections are provided in addition to your rights under Australian Consumer Law.

After payment confirmation, we’ll provide an itemised invoice you can submit to your health fund, where eligible. Claiming depends on your extras cover, annual limits, waiting periods and your fund’s claiming rules.