City Optics Penrith

Independent optometry in Westfield Penrith

Bulk-billed eye tests, personalised care, one-hour glasses and more than 1,000 frames—all from a local optometry team without individual sales targets.

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Westfield Penrith Shop 256, Level 2, 585 High Street, Penrith NSW 2750 (02) 4721 1402

Practical reasons to visit City Optics Penrith

Bulk-billed eye tests

Available for eligible Medicare cardholders.

30-minute appointments

More time for history, testing and questions.

One-hour glasses available

For eligible single-vision prescriptions.

More than 1,000 frames

Budget, designer and specialist options in store.

HICAPS health fund claiming

For eligible optical purchases and available cover.

City Optics two pairs multifocal winter offer

Current Penrith offer

Limited-time winter offer

Choose from more than 1,000 frames and speak with our Penrith team about an eligible multifocal package.

Two pairs multifocal from $199

Conditions and eligibility apply. Ask our Penrith team for current offer details.

View offer terms

Store information

Address: Shop 256, Level 2, Westfield Penrith, 585 High Street, Penrith NSW 2750
Opening hours: Monday–Wednesday: 9am–5:30pm
Thursday: 9am–9pm
Friday: 9am–5:30pm
Saturday: 9am–5pm
Sunday: 10am–5pm
Phone: (02) 4721 1402
Email: penrith@cityoptics.com.au

Book an Eye Test Get Directions Call the Store

Finding us inside the centre

We are on Level 2 near Myer and Sunglass Hut, above the centre fountain.

Parking

Shopping-centre parking is available. Check Westfield signage for current time limits and conditions.

Accessibility

For the easiest step-free route or accessibility assistance, call our team before your visit.

Something in your eye?

We can assess many eye injuries and may remove suitable superficial corneal foreign bodies. Call the store first so we can determine the most appropriate care.

Red, sore or infected eye?

Our optometrists can assess many causes of red, painful, irritated or infected eyes and provide treatment or referral where appropriate.

Living with diabetes?

Comprehensive diabetic eye examinations can check the retina for early changes and help coordinate further care when required.

Concerned about glaucoma?

We can assess eye pressure, optic nerve health, retinal nerve fibre layers and visual fields as part of a comprehensive glaucoma assessment.

Flashes, floaters or sudden vision changes?

Prompt assessment can help identify retinal and other eye-health concerns that may require urgent treatment or specialist referral.

Children’s vision concerns

From focusing difficulties and headaches to myopia progression, children’s eye concerns can affect learning, comfort and development.

Your eyes can sometimes reveal signs of broader health concerns. If we identify something requiring further investigation, we will explain the findings and arrange an appropriate referral.

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For sudden vision loss, severe eye pain, significant eye trauma or chemical exposure, seek urgent medical care.

Why choose City Optics Penrith?

City Optics vs the Corporate Optometry Model

See how our independent Penrith practice approaches appointments, recommendations, service and frame choice.

We believe eye care should be guided by your prescription, eye health, lifestyle and budget—not individual sales targets.

This is a general comparison of business models. Individual providers, stores, services and policies may vary.

Sydney Morning Herald report about concerns raised regarding corporate optometry — The Sydney Morning Herald, 16 July 2026

IN THE NEWS

Why the way your eye test is structured matters

In July 2026, The Sydney Morning Herald reported concerns from current and former employees about sales targets and rushed consultations at major optical chains.

At City Optics, our optometrists have no individual sales KPIs, and we ordinarily allow 30 minutes for a comprehensive eye test.

Read the SMH report → (opens in a new tab)

Appointment time

The Corporate Optometry Model Commonly 15–20 minutes

City Optics Penrith Up to 30 minutes for a comprehensive eye test

Sales pressure

The Corporate Optometry Model Sales targets or KPIs may influence the consultation*

City Optics Penrith No individual sales KPIs

Continuity of care

The Corporate Optometry Model You may see different practitioners between visits.

City Optics Penrith Ongoing care from a consistent local optometry team where possible.

Glasses turnaround

The Corporate Optometry Model Glasses are commonly sent to an external laboratory.

City Optics Penrith Eligible single-vision glasses may be completed in approximately one hour using our in-store laboratory.

Custom lens options

The Corporate Optometry Model Specialised requests such as unusual Transitions or tint colours, high-wrap jobs or jobs described as not prescriptable may be unavailable or declined.

City Optics Penrith We can review custom options such as gradient polarised lenses, unusual tint colours and high-wrap jobs where suitable.

Reglazing your own frame

The Corporate Optometry Model Corporate reglazing may attract an extra fee and a longer turnaround time.

City Optics Penrith We offer reglaze discounts, so keeping your existing frame can help you save money.

Frame selection

The Corporate Optometry Model Ranges may be concentrated around selected or house brands.

City Optics Penrith More than 1,000 budget and designer frames are available in store.

Price support

The Corporate Optometry Model Price matching policies vary by retailer.

City Optics Penrith A 5% in-store price beat is available on eligible comparable quotes, subject to terms.

*Practices and individual experiences vary. See the July 2026 Sydney Morning Herald report (opens in a new tab) for the concerns reported.

Ready to experience the City Optics difference?

Book an Eye Test Call City Optics Penrith

Meet Johnson Tran

Johnson is the Principal Optometrist at City Optics Penrith and a therapeutically endorsed optometrist. He provides thorough, practical care tailored to each patient’s vision and eye-health needs.

His experience includes diagnosing and managing ocular disease, with a focus on clear explanations and appropriate referral when further care is required.

He holds a Master of Clinical Optometry and Bachelor of Vision Science (with Distinction) from the University of New South Wales.

Real cases from our Penrith clinic

Clinical experience beyond routine eye tests

Routine eye examinations can uncover serious problems before a patient realises anything is wrong. Johnson has identified retinal changes requiring urgent specialist assessment, including a suspected retinal detachment discovered during a commercial driver licence examination and new abnormal blood vessel growth affecting a patient’s better-seeing eye.

Both patients were promptly referred for ophthalmological care—one within 24 hours and the other within one week.

2 anonymised patient cases · Approximately 2 minutes

Educational illustration identifying the optic disc, retinal blood vessels, macula and fovea — Understanding the retina

The retina is the light-sensitive tissue at the back of the eye. Changes may sometimes be detected during a comprehensive eye examination before noticeable symptoms develop.

Case 1 · Urgent referral within 24 hours

A suspected retinal detachment found during a routine examination

A patient attended City Optics Penrith for a routine eye examination to renew their commercial driver licence, rather than because of a new eye complaint.

During the retinal examination and imaging, Johnson identified a retinal hole and an area suspicious for retinal detachment in the patient’s right eye. Given the potential threat to their vision, Johnson arranged an emergency referral to the Nepean Hospital Eye Clinic for assessment within 24 hours.

This case demonstrates why a comprehensive eye examination involves more than checking whether someone needs new glasses. Retinal detachments can progress and threaten vision, making prompt specialist assessment essential.

Case 2 · Urgent referral within one week

New retinal disease affecting a patient’s better-seeing eye

A patient with a complex retinal history attended City Optics Penrith with substantially reduced vision in one eye. During the assessment, Johnson identified new choroidal neovascularisation in the patient’s better-seeing eye.

This involves abnormal blood vessels developing beneath the retina, where they may leak and damage central vision. Because the patient relied heavily on this eye and had previously received retinal treatment, Johnson arranged an urgent ophthalmology referral within one week.

He also reinforced the importance of ongoing specialist care and appropriate diabetes management. The case highlights the value of monitoring patients with existing retinal disease—even when they have previously received treatment.

Fundus and OCT imaging captured during the examination

The de-identified images below combine retinal photography with cross-sectional OCT scans obtained during the patient’s assessment.

De-identified fundus photograph and OCT retinal scans captured during an eye examination at City Optics Penrith

Additional de-identified fundus photograph and OCT retinal scans captured during the same eye examination

These cases have been de-identified and summarised for patient education. Individual presentations, management and outcomes vary. Clinical images are published with consent.

Contact lenses available from City Optics

ONLINE CONTACT LENS SAVINGS Up to 52% off contact lenses

Shop Contact Lenses Online

Order contact lenses online with support from a real City Optics store.

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Designer sunglasses available from City Optics

ONLINE SUNGLASSES SAVINGS Up to 48% off sunglasses

Shop Sunglasses Online

Browse authentic designer sunglasses online with support from a real City Optics store.

Shop Sunglasses

Prescription glasses ready for replacement lenses

ONLINE LENS REPLACEMENT New Lenses for Your Own Frames

Replace Your Lenses Online

Send us your existing frames and have new prescription lenses fitted, with free standard shipping both ways.

Start Lens Replacement

Are eye tests bulk billed?

Bulk-billed eye tests are available for eligible Medicare cardholders, subject to Medicare requirements and clinical eligibility.

Do I need an appointment?

Bookings are recommended. Walk-ins may be accommodated when an optometrist is available.

Where is City Optics located inside Westfield Penrith?

We are at Shop 256 on Level 2, near Myer and Sunglass Hut, above the centre fountain.

Where should I park?

Westfield Penrith has shopping-centre parking. Check centre signage for current time limits and conditions, then follow the written directions or video on this page from your chosen entrance.

Can you make glasses on the same day?

Approximately one-hour service is available for eligible single-vision prescriptions, depending on lens and frame availability.

Can I claim through HICAPS?

Eligible optical claims can be processed in store through HICAPS, subject to your health fund, cover and remaining limits.

Do you fit contact lenses?

Contact lens consultations and fitting services are available, subject to appointment availability and clinical suitability.

Do you provide children’s eye tests?

Yes. Children’s eye tests are available and may be bulk billed for eligible Medicare cardholders, subject to Medicare requirements.