Health Fund Claiming
City Optics supports health fund claiming for eligible prescription optical purchases, with HICAPS claiming in store and automatic itemised invoices for eligible online orders.
In store, bring your health fund card for HICAPS claiming. Online, download your itemised taxable invoice from your order confirmation email.
How It Works
Bring your health fund card in store. City Optics can process eligible prescription optical claims on the spot using HICAPS for supported health funds.
For eligible online contact lens and lens replacement purchases, City Optics automatically generates an itemised taxable invoice.
In-Store Claiming
When you visit a City Optics store, bring your health fund card. City Optics can process eligible prescription optical claims on the spot using HICAPS for supported health funds. This is the simplest way to use your optical extras in person.
HICAPS claiming is available for supported health funds and eligible prescription optical purchases. Rebate amounts depend on your fund, extras cover, annual limits and claiming history.
Online Claiming
For eligible online prescription purchases, City Optics automatically generates an itemised taxable invoice. The invoice link is included in your order confirmation email, so you can download the PDF and submit it to your health fund.
Order eligible contact lenses or lens replacement online.
Your itemised taxable invoice link is automatically included in the email.
Click the link to download the PDF invoice, then submit it through your health fund's app, website, branch or customer service channel.
Online invoices are currently generated for eligible contact lens and lens replacement purchases.
Find Your Fund
Search for your health fund to see general claiming guidance for online itemised invoices.
Your eligibility and rebate amount depend on your health fund, extras cover, annual limits and claiming history.
Eligible Purchases
Eligible prescription glasses purchased in store may be claimable through HICAPS using your health fund card.
Eligible prescription sunglasses purchased in store may be claimable through HICAPS.
Eligible contact lens purchases in store may be claimable through HICAPS where applicable.
Eligible online contact lens purchases include an automatically generated itemised taxable invoice for health fund claiming.
OnlineEligible online lens replacement purchases include an automatically generated itemised taxable invoice for health fund claiming.
No-gap options may be available for eligible health fund members. Ask our team about suitable frame and lens options using your private health fund benefits.
Delivery fees, eye drops, accessories, non-prescription sunglasses and non-prescription items are generally not claimable through optical extras unless your health fund confirms otherwise.
Invoice Details
Your itemised taxable invoice is designed to help with private health fund claiming for eligible prescription purchases. Keep a copy for your records and upload it through your health fund's preferred claiming method.
Need Help?
If you cannot find your invoice link, need your invoice resent, or have a question about an eligible City Optics purchase, our team can help.
Please include your order number when contacting us about an online invoice.
FAQ
Yes. Bring your health fund card in store. City Optics can process eligible prescription optical claims on the spot using HICAPS for supported health funds.
Yes. City Optics uses HICAPS in store for eligible prescription optical claims with supported health funds.
Eligible online contact lens and lens replacement purchases automatically include an itemised taxable invoice.
Your invoice link is included in your order confirmation email. Click the link in the email to download the PDF invoice.
No. HICAPS is used in store. For eligible online orders, download your itemised invoice from your order confirmation email and submit it through your health fund's claiming pathway.
Eligible contact lens purchases may be claimable depending on your health fund, extras cover, annual limits and claiming history. Online contact lens orders include an itemised taxable invoice.
Eligible online lens replacement purchases include an itemised taxable invoice that can be submitted to your health fund.
Delivery fees, eye drops, accessories and non-prescription items are generally not claimable through optical extras unless your health fund confirms otherwise.
No-gap options may be available for eligible health fund members in store. Ask our team about suitable frame and lens options using your private health fund benefits.
Yes. Rebate amounts depend on your health fund, extras cover, annual limits and claiming history.
Visit us in store for HICAPS claiming, or shop eligible prescription products online with an itemised taxable invoice automatically included in your order confirmation email.
