Bulk-billed eye tests Eligible Medicare card holders can access bulk-billed eye tests at City Optics, with comprehensive care from experienced optometry teams.

No individual sales KPIs Our team is focused on helping you choose what suits your eyes, prescription, lifestyle, and budget.

More time for your eye test We allow time for careful testing, clinical discussion, and personalised recommendations.

1,000+ frames on display Explore budget-friendly options, designer eyewear, kids frames, sunglasses, titanium, rimless, and more in selected stores.

One-hour glasses Selected single vision glasses can be completed in around one hour where eligible and subject to availability.

Price beat support Found a better advertised price? We offer 2.5% price beat support on eligible online sunglasses purchases, plus 5% price beat support for eligible in-store purchases.

Independent model

City Optics vs the Typical Corporate Optometry Model

A clearer look at how our independent model is designed to support better service, better choice, and more personalised care.

Appointment time

The corporate optometry model

Eye test appointments may be scheduled in shorter high-volume blocks, such as around 20 minutes.

City Optics

Our standard comprehensive eye test appointments are 30 minutes, allowing more time for history, testing, explanation and questions.

Sales pressure

The corporate optometry model

Staff may be measured by sales, conversion, upgrade or transaction-value targets.

City Optics

No individual sales KPIs for optometrists or front-of-house staff.

Continuity of care

The corporate optometry model

You may see different optometrists across visits due to rolling clinic structures, staff turnover, rotating rosters or locum coverage.

City Optics

We aim to provide familiar, consistent care from a local optometry team that knows your history.

Transitions XTRActive pricing

The corporate optometry model

Premium lens options such as Transitions XTRActive may be priced at higher upgrade amounts, for example around +$200.

City Optics

Our Transitions XTRActive upgrade is currently +$140, helping keep premium lens options more accessible.

Custom lens options

The corporate optometry model

Specialised requests such as unusual Transitions or tint colours, high-wrap jobs or complex jobs may be unavailable or declined.

City Optics

We can review custom options such as gradient polarised lenses, unusual tint colours and high-wrap jobs where suitable.

Reglazing your own frame

The corporate optometry model

Corporate reglazing may attract an extra fee and a longer turnaround time.

City Optics

We offer reglaze discounts, so keeping your existing frame can help you save money.

Price beat

The corporate optometry model

Some corporate models do not offer a clear price beat guarantee.

City Optics

Found a better advertised price? We offer 2.5% price beat support on eligible online sunglasses purchases, plus 5% price beat support for eligible in-store purchases.

Frame and brand access

The corporate optometry model

Frame ranges may be limited to approved corporate ranges, house brands or selected suppliers.

City Optics

We have 1,000+ frames on display and access to a wide supplier network.

Experience the City Optics difference.

Book Eye Test Find Your Nearest Store

Real stores

Real Optometry Stores, Real Local Support

City Optics is an Australian optometry business with physical store locations, real optical teams, and online support for contact lenses, sunglasses, lens replacement, and eye care.

City Optics store with illuminated signage and frame displays

Store locations Real Australian Stores Visit real City Optics locations for eye tests, glasses, adjustments and optical support.

City Optics optometry team member examining a patient with clinical eye testing equipment

Clinical eye care Comprehensive Eye Care Our optometry teams provide eye testing with time for questions, advice and clinical checks.

City Optics in-store frame and sunglass displays

Frame range Frames You Can Try On Browse a large in-store range and get help choosing frames that suit your face, prescription and budget.

City Optics team member working with optical lens equipment in store

Store support Real Store Support Online and in-store customers are backed by real City Optics teams for orders, adjustments, lens options and after-sales help.

Online support

Shop Online With Real Store Support

Order selected eyewear and eye-care services online with support from real City Optics stores when you need help.

Contact lenses online Order contact lenses online with prescription-aware support from an Australian optical team. Designer sunglasses online Shop online for sunglasses with real store support when you need help choosing. Lens replacement online Start lens replacement online, or visit a store for help checking frame suitability.

Online orders are backed by real City Optics stores, itemised invoices where eligible, and local support if you need help.

MORE SUPPORT

More Support In Store and Online

From frame choice and faster glasses to price beat support and health fund claiming, City Optics gives customers more ways to shop with confidence.

OPTICAL CHOICE

More Choice for Your Glasses

Explore a large in-store frame range with options for different budgets, prescriptions, face shapes and lifestyles. Our team can help with fitting, frame choice and lens advice.

Explore Optical Frames

FAST SUPPORT

Glasses Made Faster Where Eligible

Selected single vision glasses can be completed in around one hour where eligible. For lens replacement, start online or visit a City Optics store for help checking frame suitability.

One Hour Glasses Lens Replacement

PRICE SUPPORT

Price Beat Support

Found a better advertised price? City Optics offers 2.5% price beat support on eligible online sunglasses purchases, plus 5% price beat support for eligible in-store purchases.

Conditions apply. Learn About Price Beat Support

HEALTH FUND SUPPORT

Health Fund Claiming In Store & Online

Bring your health fund card in store and our team can process eligible prescription optical claims on the spot using HICAPS. For eligible online contact lens and lens replacement purchases, City Optics automatically generates an itemised invoice.

Learn About Health Fund Claiming

MORE REASONS

More Reasons Customers Choose City Optics

From convenient store visits to aftercare and prescription flexibility, City Optics gives customers more practical support before and after they buy.

Open Late & Weekends

Visit selected City Optics stores on Thursday nights, Saturdays and Sundays for more flexible appointment and shopping times.

Free Shopping Centre Parking

Our shopping centre locations make it easier to visit, park, browse frames and attend appointments.

Frame & Prescription Support

Eligible in-store glasses purchases include a 1-year frame warranty and 3-month prescription warranty for extra peace of mind.

Free Lifetime Adjustments

Visit us for free lifetime frame adjustments and minor repairs where suitable, so your glasses continue to fit comfortably.

Outside Prescriptions Welcome

Already have a prescription from another optometrist? Bring it in and our team can help with glasses, lens options and frame fitting.

Old Frames Welcome

Have a frame you already like? Ask us about lens replacement and whether your existing frame is suitable for new lenses.

No-gap options may be available for eligible health fund members. Ask our team about suitable frame and lens options using your private health fund benefits.

Find Your Nearest Store Book an Eye Test Learn About Health Fund Claiming

Customer proof

Trusted by City Optics Customers

See what patients and customers say about our Australian optometry stores.

5.0 starWetherill Park Google rating

300+Google reviews

30,000+customers served

Real storesAustralian optical support

FAQ

Frequently Asked Questions

Are City Optics eye tests bulk-billed?

Eligible Medicare card holders can access bulk-billed eye tests at City Optics. Some additional testing or services may involve a private fee, and our team will explain this before proceeding.

Do City Optics staff work on individual sales KPIs?

City Optics does not use individual sales KPIs for optometrists or front-of-house staff. Our team is focused on helping you choose options that suit your eyes, prescription, lifestyle and budget.

Can I get glasses made in one hour?

Selected single vision glasses can be completed in around one hour where eligible. Availability depends on your prescription, lens type, frame choice, lens stock and store capacity.

Can I replace lenses in my own frame?

Yes, many customers can start lens replacement online or visit a City Optics store for help. Suitability depends on the frame's condition, material and design.

Do you accept outside prescriptions?

Yes. You can bring a prescription from another optometrist and our team can help with suitable glasses, lens options and frame fitting.

Do you offer adjustments after I collect my glasses?

Yes. Visit us for free lifetime frame adjustments and minor repairs where suitable.

Do you price beat?

City Optics offers 2.5% price beat support on eligible online sunglasses purchases, plus 5% price beat support for eligible in-store purchases. Conditions apply.

Can I claim health fund in store or online?

In store, bring your private health fund card and our team can process eligible prescription optical claims on the spot using HICAPS. Eligible online contact lens and lens replacement purchases include an automatically generated itemised invoice that may assist with health fund claiming. Eligibility and rebates depend on your health fund.

Where are City Optics stores located?

City Optics has Australian optical store locations. Use our Locations page to find your nearest store.

Ready to experience the City Optics difference?

Book an eye test, visit your nearest store, or shop online with support from a real Australian optometry team.

Book Eye Test Find Your Nearest Store Shop Contact Lenses

Sunglasses Lens Replacement One-hour Glasses Bulk-billed Eye Tests Health Fund Claiming Price Beat Support

Why Choose City Optics?

Experience the City Optics difference.

More Choice for Your Glasses

Glasses Made Faster Where Eligible

Price Beat Support

Health Fund Claiming In Store & Online

Open Late & Weekends

Free Shopping Centre Parking

Frame & Prescription Support

Free Lifetime Adjustments

Outside Prescriptions Welcome

Old Frames Welcome

Ready to experience the City Optics difference?