Find the Better Price
Send us the competitor link, screenshot or written quote, including the product name, price and retailer.
Price Beat Support
Found a Better Price?
City Optics offers price beat support online and in store where eligible, helping you shop with more confidence.
Available on eligible online sunglasses, selected eligible contact lenses, and eligible in-store eyewear and prescription optical purchases.
How It Works
Price Beat Support at a Glance
Online sunglasses
Online Sunglasses
2.5%Applies across online sunglasses purchases, subject to product match, retailer eligibility, stock availability and price verification.
Selected productsEligible Online Contact Lenses
Some online contact lens products are eligible when the Found a Better Price button is shown on the product page.
In storeIn-Store Eyewear & Prescription Optical Products
5%Applies in store across eligible eyewear and prescription optical products.
Request Process
How to Request a Price Beat
We Check the Details
We review the product match, retailer, advertised price, stock availability and other eligibility details.
We Confirm Eligibility
If eligible, our team will confirm the supported City Optics price before you complete your purchase.
Shop With Confidence
Once confirmed, complete your order online or in store with the eligible price beat support applied.
Eligibility
What We Check
Our team looks for a fair, current and genuinely like-for-like comparison before confirming price beat support.
Full terms apply.- Same product or suitable equivalent where relevant
- Same brand, model, colour, lens type, pack size or prescription product type where applicable
- Genuine currently advertised price
- Product available to purchase
- Legitimate Australian retailer
- Delivery fees, promotions, coupons, bundles, clearance pricing and stock availability may affect eligibility
- Price beat support is reviewed before approval
Important Details
When a Price Beat May Not Apply
Price beat support may not apply in every situation. These are common examples where a request may need more review or may not qualify.
Different product details
Different products, colours, pack sizes or lens types may not compare like-for-like.
Out-of-stock listings
Competitor listings that are not available to purchase may not qualify.
Retailer eligibility
Overseas retailers or unverifiable marketplace listings may not be eligible.
Promotional pricing
Coupons, cashback, loyalty points or member-only offers may affect the comparison.
Clearance or errors
Clearance, liquidation, damaged stock or pricing errors may not qualify.
Delivery and handling
Prices that exclude required delivery or handling costs may not be directly comparable.
Final eligibility is reviewed by City Optics.
Start Here
Seen a Better Price?
Send us the details and our team will review whether price beat support is available.
For eligible online products, start from the product page price beat pathway. For in-store purchases, ask your local City Optics team before purchasing.
FAQ
Price Beat FAQs
Do you price beat sunglasses online?
Yes. City Optics offers 2.5% price beat support across online sunglasses purchases, subject to product match, retailer eligibility, stock availability and price verification.
Do you price beat contact lenses online?
Some online contact lens products may be eligible where the Found a Better Price button appears on the product page. If the button is not shown, that product may not be part of the online price beat pathway.
Do you price beat in store?
Yes. City Optics offers 5% price beat support on eligible in-store eyewear and prescription optical products.
Does the competitor need to be Australian?
Price beat support is generally assessed against genuine Australian retailers. Overseas retailers, marketplaces or unverifiable listings may not be eligible.
Can I request a price beat after I purchase?
Price beat support should be requested before purchase so our team can confirm eligibility first.
Do delivery fees count in the comparison?
Delivery, handling fees, promotions, coupons and other costs may be considered when reviewing whether a competitor price is genuinely comparable.
Is every price beat request approved?
No. Each request is reviewed by City Optics and depends on product match, retailer legitimacy, stock availability, delivery costs, promotions and other eligibility checks.
Where do I request a price beat?
For eligible online products, start from the product page price beat pathway. For in-store purchases, ask your local City Optics team before purchasing.
Ready to shop with confidence?
Whether you are shopping online or visiting us in store, City Optics can help review eligible price beat requests before you purchase.