City Optics Kotara
Bulk-billed eye tests, personalised care, one-hour glasses and more than 1,000 frames—all from a local optometry team without individual sales targets.
Available for eligible Medicare cardholders.
More time for history, testing and questions.
For eligible single-vision prescriptions.
Budget, designer and specialist options in store.
For eligible optical purchases and available cover.
Current Kotara offer
Frames and lenses are included from the $149 frame range. Enjoy a free upgrade to sunglasses on either one pair.
Higher-priced frames and lens upgrades cost extra. Other conditions and eligibility requirements apply.
View offer termsPlan your visit
Find us inside Westfield Kotara and plan your visit before you arrive.
Monday–Wednesday: 9am–5:30pm
Thursday: 9am–9pm
Friday: 9am–5:30pm
Saturday: 9am–5pm
Sunday: 10am–4pm
We are inside Westfield Kotara near Target and Country Road.
Shopping-centre parking is available at Westfield Kotara. Check centre signage for current time limits and conditions.
For the easiest step-free route or accessibility assistance, call our team before your visit.
WHY CITY OPTICS KOTARA
You shouldn’t have to choose between independent optometry and a competitive price. At City Optics Kotara, we keep margins lean, serve more customers and put patient care ahead of individual sales targets.
Our optometrists and front-of-house team don’t have individual sales KPIs. Recommendations are based on your eyes, prescription, lifestyle and budget — not an individual sales target.
We ordinarily allow up to 30 minutes for a standard comprehensive eye test, giving our optometrists time to properly understand your vision and eye-health needs.
If something isn’t right after your Kotara visit, contact us. We want the opportunity to review the issue and help find a practical solution.
IN STORE AT KOTARA
Independent service shouldn’t mean paying more. Bring us an eligible comparable price or quote and we’ll match or beat it according to our in-store guarantees.
Our strongest in-store guarantees
Found prescription eyewear cheaper online? We’ll match an eligible comparable online prescription eyewear price in store.
*Alcon contact lenses are eligible for Price Match instead of the 5% Price Beat.
More than glasses
Our optometrists can assess a wide range of eye-health concerns, monitor chronic conditions and arrange specialist referral when required.
We can assess many eye injuries and may remove suitable superficial corneal foreign bodies. Call the store first so we can determine the most appropriate care.
Our optometrists can assess many causes of red, painful, irritated or infected eyes and provide treatment or referral where appropriate.
Comprehensive diabetic eye examinations can check the retina for early changes and help coordinate further care when required.
We can assess eye pressure, optic nerve health, retinal nerve fibre layers and visual fields as part of a comprehensive glaucoma assessment.
Prompt assessment can help identify retinal and other eye-health concerns that may require urgent treatment or specialist referral.
From focusing difficulties and headaches to myopia progression, children’s eye concerns can affect learning, comfort and development.
Your eyes can sometimes reveal signs of broader health concerns. If we identify something requiring further investigation, we will explain the findings and arrange an appropriate referral.
For sudden vision loss, severe eye pain, significant eye trauma or chemical exposure, seek urgent medical care.
Why choose City Optics Kotara?
See how our independent Kotara practice approaches appointments, recommendations, service and frame choice.
From appointment time and continuity of care to lens options, turnaround and frame choice.
This is a general comparison of business models. Individual providers, stores, services and policies may vary.
IN THE NEWS
Recent reporting from The Sydney Morning Herald has raised questions about consultation pressure, clinical follow-up and the structure of care at major optical chains.
JULY 2026
The Sydney Morning Herald reported concerns from current and former employees about sales targets and rushed consultations at major optical chains.
Read the July report → (opens in a new tab)AUGUST 2026
In follow-up reporting, the SMH detailed patient experiences involving significant eye-health concerns that were subsequently identified elsewhere, as well as concerns around access to follow-up assessment.
Read the August report → (opens in a new tab)Appointment length and structure can affect how much time is available for history, testing, explanation and questions.
Our aim is to keep recommendations focused on your prescription, eye health, lifestyle and budget.
Familiar care can make it easier to follow prescription changes, symptoms and eye-health history over time.
Changes in vision, persistent symptoms or concerns after a consultation can sometimes require reassessment. If you remain concerned after seeing us, please contact the store so our team can review what has happened and determine the appropriate next step.
Timing depends on your prescription, selected lenses, frame and current in-store lens availability.
Some lens jobs need extra clinical and lens-lab review, including high-wrap frames, unusual Transitions or tint colours, or requests other providers may describe as not prescriptable. Where suitable, our team can explore available options before you give up on the frame.
If your current frame is still suitable, you may not need to buy a completely new pair of glasses. Our reglaze options are designed to help customers keep frames they already like while saving money.
Our Kotara range includes options across different styles, fits and budgets, with additional supplier access where available.
Practices and individual experiences vary. See the July and August 2026 Sydney Morning Herald reports (opens in a new tab) above for the concerns they reported.
Customer proof
See what local patients and customers say about their experience with our Kotara team.
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City Optics
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Our optometrist, Shahni, is a therapeutically endorsed optometrist with a passion for delivering thorough eye care. She takes the time to understand each patient’s vision, eye-health needs and lifestyle. She provides personalised advice and exceptional service for every patient.
Visit Shahni and the City Optics Kotara team today for comprehensive eye examinations and support with your eye-health needs.
Real cases from our Kotara clinic
Shahni has identified serious eye-health concerns during routine and symptom-led examinations, including extensive retinal haemorrhaging with optic nerve swelling and a separate case involving progressive central vision changes.
Both patients were referred urgently for ophthalmological assessment so the findings could be investigated and managed appropriately.
The retina is the light-sensitive tissue at the back of the eye. Changes may sometimes be detected during a comprehensive eye examination before noticeable symptoms develop.
Case 1 · Urgent ophthalmology assessment
A patient attended City Optics Kotara after experiencing a gradual decline in vision in one eye over approximately two months.
During the examination, Shahni identified extensive retinal haemorrhages and swelling of the optic nerve in the affected eye. She also recorded markedly raised pressure in the other eye, despite that eye being asymptomatic.
The retinal findings were suspicious for a central retinal vein occlusion, while the raised eye pressure was a separate concern requiring prompt assessment. Shahni arranged an urgent referral to a hospital ophthalmology service for further investigation and management.
This case illustrates why an eye examination considers both eyes and more than the symptom that first prompted the visit. Important findings may also be present in an eye that feels normal.
Case 2 · Urgent specialist referral
A patient attended City Optics Kotara for a routine glasses update after noticing a gradual decline in vision. Their previous eye examination had been several years earlier.
Testing identified reduced central vision, colour-vision loss and visual distortion in one eye, with some distortion also detected in the other eye. Examination of the retina revealed an area of geographic atrophy in the more affected eye, suspicious for age-related macular degeneration. Cataracts and other anterior eye changes were also noted.
Shahni arranged an urgent referral to an ophthalmologist for further assessment. The referral did not claim a confirmed diagnosis or outcome.
This case shows why gradual changes in central vision should be assessed rather than assumed to be a routine prescription change. A comprehensive examination can help distinguish between refractive needs and eye-health findings requiring specialist care.
These cases have been de-identified and summarised for patient education. Individual presentations, investigations and outcomes vary.
SHOP CITY OPTICS ONLINE
Shop contact lenses and sunglasses online, or send us your existing frames for new prescription lenses—with support from a real City Optics store.
ONLINE CONTACT LENS SAVINGS
Up to 52% off contact lenses
Shop Contact Lenses Online
Order contact lenses online with support from a real City Optics store.
ONLINE SUNGLASSES SAVINGS
Up to 48% off sunglasses
Shop Sunglasses Online
Browse authentic designer sunglasses online with support from a real City Optics store.
ONLINE LENS REPLACEMENT
New Lenses for Your Own Frames
Replace Your Lenses Online
Send us your existing frames and have new prescription lenses fitted, with free standard shipping both ways.
Plan your appointment
Helpful answers before your eye test or store visit.
Bulk-billed eye tests are available for eligible Medicare cardholders, subject to Medicare requirements and clinical eligibility.
Bookings are recommended. Walk-ins may be accommodated when an optometrist is available.
We are inside Westfield Kotara near Target and Country Road.
Shopping-centre parking is available at Westfield Kotara. Check centre signage for current time limits and conditions.
Approximately one-hour service is available for eligible single-vision prescriptions, depending on lens and frame availability.
Eligible optical claims can be processed in store through HICAPS, subject to your health fund, cover and remaining limits.
Contact lens consultations and fitting services are available, subject to appointment availability and clinical suitability.
Yes. Children’s eye tests are available and may be bulk billed for eligible Medicare cardholders, subject to Medicare requirements.
City Optics Kotara
Visit our independent optometry team inside Westfield Kotara for personalised eye care, glasses and contact lens support.
4.9 619 reviews across four stores
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The Corporate Optometry Model
