Shipping policy
6.4. Shipping and Handling: Shipping and handling fees may apply to online orders. Delivery times and costs are provided at checkout and may vary depending on your location and the selected shipping method.3. Delivery and Collection
6.4.1 Delivery Services: City Optics Pty Ltd is committed to delivering your purchases in a timely and efficient manner. Our delivery services are designed to provide you with a seamless shopping experience from our website directly to your doorstep.
6.4.2 Domestic Shipping:
- Shipping Charges: A flat rate of $9.99 applies to orders under $100. We are pleased to offer free shipping on orders of $100 and above.
- Delivery Carrier: We partner with Australia Post for all domestic deliveries, ensuring reliable and trackable shipping throughout Australia.
- Estimated Delivery Times: Our standard delivery timeframe is 3 - 6 business days from the date of dispatch. You will receive an email with shipping and tracking details to follow the progress of your delivery.
6.4.3 Exclusions:
- International Shipping: Currently, City Optics does not offer international shipping services. All orders are shipped within Australia only.
- Product Availability: We do not sell prescription glasses on our website. Our available products include sunglasses and contact lenses, subject to stock availability and updates.
6.4.4 Order Processing Times:
- Sunglasses: Estimated at 1 - 2 business days for processing.
- Contact Lenses: Estimated at 1 - 2 business days for processing. Please note that these times are estimates and commence from the order placement date.
6.4.5 Customer Responsibility:
Accuracy in shipping details is essential to ensure prompt delivery. In case of any delivery issues or if an item goes into back-order, our customer service team will communicate with you to provide updates and solutions.