Shipping policy

Shipping & Delivery

Shipping and handling fees apply to online orders. Delivery costs and estimated delivery times are shown at checkout based on your location, product type and chosen shipping method. The delivery estimates below are inclusive of dispatch. Dispatch for in-stock online orders normally takes 1–2 business days and is included in the stated delivery estimate.

All orders are delivered from our warehouse to your nominated address using trackable services via Australia Post or StarTrack.

Domestic Shipping — Australia

Sunglasses & Snow Goggles

  • Standard shipping: $14.99, or FREE for orders $100 and above
  • Express shipping: $24.99 for orders under $100, or $9.99 for orders $100 and above
  • Estimated delivery: Standard 3–8 business days, Express 2–4 business days

Contact Lenses (Acuvue, Alcon, CooperVision & Bausch + Lomb)

  • Standard shipping: $14.99, or FREE for orders $100 and above
  • Express shipping: $24.99 for orders under $100, or $14.99 for orders $100 and above
  • Estimated delivery: Standard 3–8 business days, Express 2–4 business days

Dry Eye, Accessories & Other Products

  • Standard shipping: $14.99, or FREE for orders $100 and above
  • Express shipping is not available for these products within Australia
  • Estimated delivery: Standard 3–8 business days

Made-to-Order Contact Lenses

  • Shipping: $14.99, or FREE for orders $100 and above
  • Express shipping is not available for made-to-order products
  • Estimated delivery: 15–25 business days (3–5 weeks)

Lens Replacement Service

  • Standard prepaid tracked shipping both ways is included — we email you a prepaid label to send your frame to us, and return your completed glasses with tracking and signature on delivery
  • Express prepaid shipping both ways is available at checkout for $15 (speeds up postage only, not lens production)

International Shipping — New Zealand

  • Standard International: $14.99, or FREE for orders $100 and above
  • Express International: $39.99 for orders under $100, or $24.99 for orders $100 and above
  • Estimated delivery: Standard 5–9 business days, Express 3–7 business days, Made-to-order 20–30 business days (4–6 weeks)

Express Availability and Mixed Orders

Express shipping is only available where it is offered for all products in the order. If your order includes products where Express shipping is not available, checkout may show Standard shipping only for the whole order. Made-to-order products will use the made-to-order/standard delivery option.

Exclusions

City Optics does not offer international shipping outside Australia and New Zealand. Product availability is subject to stock; backorders, made-to-order products, supplier delays, public holidays and courier delays may extend delivery timeframes.

Please note: prescription glasses are made and fitted in-store at our Penrith, Nepean Village, Wetherill Park and Kotara locations and are not sold through our online store. Our online range includes contact lenses, sunglasses, snow goggles, dry eye products and our lens replacement service.

Customer Responsibility

Accurate shipping details are essential for prompt delivery. In the event of delivery issues or backorders, our customer service team will contact you with status updates and resolutions. For any questions, contact us at online@cityoptics.com.au.

For full terms, please see our Terms of Service.