Shipping policy
Shipping & Delivery
Shipping and handling fees apply to online orders. Delivery costs and estimated delivery times are shown at checkout based on your location, product type and chosen shipping method. The delivery estimates below are inclusive of dispatch. Dispatch is included in the stated delivery estimate.
City Optics uses trackable Australia Post, NOD/HART or StarTrack services as applicable to your address and order. Regular Alcon contact lenses within Australia use Standard or Express through City Optics. Eligible J&J Express orders may be sent directly by StarTrack. Checkout confirms the available services and delivery estimate.
Domestic Shipping — Australia
Sunglasses & Snow Goggles
- Standard shipping: A$14.99, or FREE for orders A$100 and above
- Express shipping: A$24.99 for orders under A$100, or A$9.99 for orders A$100 and above
- Estimated delivery for ready-made products — Standard: NSW 2–5; ACT 2–5; VIC 3–5; QLD 3–5; SA 4–6; WA 6–8; TAS 5–7; NT 8–10 business days
- Estimated delivery for ready-made products — Express: NSW 1–4; ACT 1–4; VIC 2–4; QLD 2–4; SA 3–5; WA 3–6; TAS 3–6; NT 4–8 business days
- Prescription lenses and custom polarised upgrades need additional production time; checkout shows the applicable total estimate.
Contact Lenses (Acuvue, Alcon, CooperVision & Bausch + Lomb)
- Standard shipping: A$14.99, or FREE for orders A$100 and above
- Express shipping: A$24.99 for orders under A$100, or A$14.99 for orders A$100 and above
- Regular Acuvue and Alcon contact lenses: use the Australian state and area guide below; checkout confirms the estimate for your prescription and postcode.
- Estimated delivery — CooperVision & Bausch + Lomb: Standard NSW 2–4; ACT 2–4; VIC 3–5; QLD 3–5; SA 4–6; WA 6–8; TAS 5–7; NT 8–10; Express NSW 1–3; ACT 1–3; VIC 1–3; QLD 1–3; SA 1–3; WA 2–4; TAS 1–4; NT 3–7 business days.
- Sofclear Comfort: Standard NSW 3–5; ACT 3–5; VIC 4–6; QLD 4–6; SA 5–7; WA 7–9; TAS 6–8; NT 9–11; Express NSW 2–5; ACT 2–5; VIC 3–5; QLD 3–5; SA 4–6; WA 4–7; TAS 4–7; NT 5–9 business days.
Regular Acuvue and Alcon contact lenses — Australia
Regular Australian Acuvue/J&J and Alcon contact-lens estimates depend on the selected prescription, postcode, shipping service and order time. Selected prescriptions held by City Optics can dispatch the same business day when ready before carrier collection; otherwise dispatch is on the next business day. Other regular prescriptions normally reach City Optics in 1 business day before the supplier cutoff; later J&J Standard orders normally take 2 business days, and later Alcon orders 1–2 business days, before onward dispatch. Eligible later J&J Express orders may use supplier-direct StarTrack. We dispatch on the day products arrive when ready before carrier collection, without adding a separate packing day. Sydney time applies: checkout quotes use the later range from 12:45 pm, allowing for processing before the 1 pm supplier cutoff. The supplier cutoff does not add a day to prescriptions already held by City Optics.
Checkout shows the estimate for your exact postcode and prescription. These state and area summaries include dispatch and are in business days. Your complete order may have a narrower delivery range.
Times use Sydney time. Quotes switch to the later range at 12:45 pm, allowing for checkout processing before our 1 pm cutoff. Weekends, public holidays and backorders can extend these estimates.
Alcon contact lenses
Single-brand order guide. Selected prescriptions may qualify for faster delivery at checkout.
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Metro | 3–4 / 2–3 | 3–5 / 2–3 |
| ACT Metro | 3 / 2–3 | 3–4 / 2–3 |
| VIC Metro | 3–4 / 2–3 | 3–5 / 2–3 |
| QLD Metro | 3–4 / 2–3 | 3–5 / 2–3 |
| SA Metro | 3–5 / 2–3 | 3–6 / 2–3 |
| WA Metro | 5–6 / 2–3 | 5–7 / 2–4 |
| TAS Metro | 4–6 / 2–3 | 4–7 / 2–3 |
| NT Metro | 5–8 / 4–5 | 5–9 / 4–6 |
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Regional / rural | 4–6 / 2–4 | 4–7 / 2–5 |
| VIC Regional / rural | 3–6 / 3–4 | 3–7 / 3–5 |
| QLD Regional / rural | 3–6 / 2–5 | 3–7 / 2–6 |
| QLD Remote | 6–8 / 4–5 | 6–9 / 4–6 |
| SA Regional / rural | 3–6 / 3–5 | 3–7 / 3–6 |
| WA Regional / rural | 6–9 / 4–5 | 6–10 / 4–6 |
| WA Remote | 8–11 / 5–7 | 8–12 / 5–8 |
| TAS Regional / rural | 4–6 / 2–4 | 4–7 / 2–5 |
| TAS Remote | 5–6 / 5 | 5–7 / 5–6 |
| NT Regional / rural | 7–10 / 5 | 7–11 / 5–6 |
Remote and island destinations without a confirmed lane need a carrier check; the ranges above cover mapped routes only. Checkout confirms the options for your address.
Acuvue / J&J contact lenses
Single-brand order guide. Selected prescriptions may qualify for faster delivery at checkout.
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Metro | 3–4 / 2–3 | 4–5 / 2–3 |
| ACT Metro | 3 / 2–3 | 4 / 2–3 |
| VIC Metro | 3–4 / 2–3 | 4–5 / 2–3 |
| QLD Metro | 3–4 / 2–3 | 4–5 / 2–3 |
| SA Metro | 3–5 / 2–3 | 4–6 / 2–3 |
| WA Metro | 5–6 / 2–3 | 6–7 / 2–3 |
| TAS Metro | 4–6 / 2–3 | 5–7 / 2–3 |
| NT Metro | 5–8 / 4–5 | 6–9 / 4–5 |
| State / area | Before 12:45 pm | From 12:45 pm |
|---|---|---|
| NSW Regional / rural | 4–6 / 2–4 | 5–7 / 2–4 |
| VIC Regional / rural | 3–6 / 3–4 | 4–7 / 3–4 |
| QLD Regional / rural | 3–6 / 2–5 | 4–7 / 2–5 |
| QLD Remote | 6–8 / 4–5 | 7–9 / 4–5 |
| SA Regional / rural | 3–6 / 3–5 | 4–7 / 3–5 |
| WA Regional / rural | 6–9 / 4–5 | 7–10 / 4–5 |
| WA Remote | 8–11 / 5–7 | 9–12 / 5–7 |
| TAS Regional / rural | 4–6 / 2–4 | 5–7 / 2–4 |
| TAS Remote | 5–6 / 5 | 5–7 / 5 |
| NT Regional / rural | 7–10 / 5 | 8–11 / 5 |
Remote and island destinations without a confirmed lane need a carrier check; the ranges above cover mapped routes only. Checkout confirms the options for your address.
Faster delivery for selected prescriptionsSelected prescriptions can leave on the same business day when ready before collection. These ranges apply only when every item in the order qualifies. Orders received after the relevant collection cutoff dispatch on the next business day. Checkout confirms the estimate for your order.
| State / area | Before collection |
|---|---|
| NSW Metro | 2–3 / 1 |
| NSW Regional / rural | 3–5 / 1–3 |
| ACT Metro | 2–3 / 1 |
| VIC Metro | 2–3 / 1 |
| VIC Regional / rural | 2–5 / 2–3 |
| QLD Metro | 2–3 / 1 |
| QLD Regional / rural | 2–5 / 1–4 |
| QLD Remote | 5–7 / 3–4 |
| SA Metro | 2–4 / 1 |
| SA Regional / rural | 2–5 / 2–4 |
| WA Metro | 4–5 / 1–3 |
| WA Regional / rural | 5–8 / 3–4 |
| WA Remote | 7–10 / 4–6 |
| TAS Metro | 3–5 / 1 |
| TAS Regional / rural | 3–5 / 1–3 |
| TAS Remote | 4–5 / 4 |
| NT Metro | 4–7 / 3–4 |
| NT Regional / rural | 6–9 / 4 |
For same-day collection, checkout quotes use 2:45 pm for Australia Post and 4:15 pm for eligible NOD/HART street deliveries. PO Boxes, Parcel Lockers and addresses outside courier coverage use Australia Post. Your selected prescription and postcode determine the checkout estimate.
Area groups follow our carriers' delivery zones and may differ from council boundaries. Ranges cover ordinary weekdays and mapped street addresses. PO Boxes, Parcel Lockers, remote islands and heavier parcels can differ. Express uses an eligible local courier or Australia Post; eligible J&J orders may be sent directly by StarTrack. Use the checkout estimate for your order.
Mixed orders ship together. The slowest item determines the order estimate. Lensgoo products take 10–15 business days; made-to-order lenses take 15–25 business days within Australia. Express is unavailable when either is included.
Dry Eye, Accessories & Other Products
- Standard shipping: A$14.99, or FREE for orders A$100 and above
- Express shipping: A$24.99 for orders under A$100, or A$9.99 for orders A$100 and above
- Estimated delivery — Standard: NSW 2–5; ACT 2–5; VIC 3–5; QLD 3–5; SA 4–6; WA 6–8; TAS 5–7; NT 8–10 business days
- Estimated delivery — Express: NSW 1–4; ACT 1–4; VIC 2–4; QLD 2–4; SA 3–5; WA 3–6; TAS 3–6; NT 4–8 business days
- Alcon eye-care estimated delivery: Standard NSW 3–5; ACT 3–5; VIC 4–6; QLD 4–6; SA 5–7; WA 7–9; TAS 6–8; NT 9–11; Express NSW 2–5; ACT 2–5; VIC 3–5; QLD 3–5; SA 4–6; WA 4–7; TAS 4–7; NT 5–9 business days
Magister and FreshGo Contact Lenses
- Shipping: A$14.99, or FREE for orders A$100 and above
- Express shipping is not available for Magister and FreshGo contact lenses
- Estimated delivery: 10–15 business days
Made-to-Order Contact Lenses
- Shipping: A$14.99, or FREE for orders A$100 and above
- Express shipping is not available for made-to-order products
- Estimated delivery: 15–25 business days (3–5 weeks)
Lens Replacement Service
- For Australia, standard prepaid tracked shipping both ways is included — we email you a prepaid label to send your frame to us, and return your completed glasses with tracking and signature on delivery
- Australia: free prepaid standard postage both ways; Express A$9.99 (speeds up postage only). New Zealand: A$10 Standard or A$19.99 Express. Timing: single vision clear, tinted and Premium light-adaptive lenses about 1–1½ weeks; multifocal, polarised, Standard light-adaptive, XTRActive and stronger prescriptions about 2–2½ weeks, from when we receive your frame and prescription, including return postage within Australia. New Zealand takes about 1 extra week.
- These are typical timings; checkout shows the estimate for your prescription and destination. WA and NT take a few extra days.
International Shipping — New Zealand
- Standard International: A$14.99, or FREE for orders NZ$100 and above (excluding Lens Replacement, which has its own postage above)
- Express International: NZ$39.99 for orders under NZ$100, or NZ$24.99 for orders NZ$100 and above (excluding Lens Replacement)
- Estimated delivery: Acuvue/default and CooperVision & Bausch + Lomb — Standard 6–11 business days, Express 4–9 business days; Alcon — Standard 7–12 business days, Express 5–10 business days
- Magister and FreshGo: Standard-only, 10–15 business days. Made-to-order: Standard-only, 20–30 business days (4–6 weeks). Lens Replacement has its own postage and timing above.
Express Availability and Mixed Orders
We consolidate orders and wait until all items are ready before dispatch. The slowest item’s delivery estimate applies to the whole order, including when one eye uses a made-to-order product. Usual estimates may take longer for backorders, supplier delays, public holidays and regional or remote routes.
Express shipping is only available where it is offered for all products in the order. If your order includes products where Express shipping is not available, checkout may show Standard shipping only for the whole order. Made-to-order products will use the made-to-order/standard delivery option.
