Optometrist-backed support
Have a question about your prescription, comfort, contact lenses, or eye health? Our optometry team can help by phone or email.
Convenient online ordering, backed by real Australian optometry support.
Have a question about your prescription, comfort, contact lenses, or eye health? Our optometry team can help by phone or email.
Order online with the confidence of buying from a real Australian optometry business with physical store locations you can contact directly.
If something is not right, we will do our best to help resolve it fairly, including 60-day returns where eligible.
Eligible purchases include an itemised invoice for health fund claiming.
Enjoy free delivery on eligible orders over $100, with tracking provided once dispatched.
See what patients and customers say about our Australian optometry stores.
Contact lens prescriptions are different from glasses prescriptions. Here's what to check before ordering.
Your glasses prescription may not include the base curve, diameter, or lens brand needed for contact lenses.
Your right and left eye may have different powers, base curves, diameters, or lens types.
If you are unsure, upload your prescription or email online@cityoptics.com.au and our optometry team can help before you order.
Eligible contact lens purchases may be claimable depending on your private health fund, extras cover, annual limits, and claiming history.
Choose your health fund below for general claiming guidance. Eligibility and rebate amounts depend on your individual extras cover.
This guide is general information only. Please confirm your eligibility, rebate amount, and claiming process directly with your health fund.
We provide an itemised invoice after your order, which you can use for eligible health fund claims.
Claims are usually submitted through your health fund's app, website, branch, or customer service team.
Your annual extras limit, item eligibility, and rebate amount depend on your individual health fund cover.
If you need your invoice resent or have a question, email online@cityoptics.com.au and our team can help.
Your itemised invoice includes details your health fund may ask for when submitting a claim. Claim eligibility depends on your health fund, extras cover, remaining annual limit, and the item purchased.
| Invoice field | What it means |
|---|---|
| Patient/customer name | The person the purchase was made for. |
| Date of purchase | The purchase date your health fund may require. |
| Provider details | City Optics provider information used for claiming. |
| Item number | The optical claiming code, where applicable. |
| Product description | The contact lenses or optical item purchased. |
| Amount paid | The amount submitted for claiming. |
| GST/tax | Tax details shown on the invoice where applicable. |
| Non-claimable items | Delivery, accessories, eye drops, and non-prescription items may not be claimable. |
Delivery fees, eye drops, accessories, and non-prescription items are generally not claimable through optical extras unless your health fund confirms otherwise. Items without an eligible optical item number may not be accepted by your health fund.
| Order type | Provider number | Notes |
|---|---|---|
| Online contact lens orders | 6253226X | Use this provider number for online contact lens purchases from City Optics. |
For online contact lens orders, use the provider number shown above when your health fund asks for provider details. If you are unsure, email online@cityoptics.com.au.
Different contact lenses suit different prescriptions, wearing schedules, and lifestyle needs.
Daily contact lenses are worn once and replaced with a fresh pair each day. They are a convenient option for many occasional or everyday wearers.
Fortnightly and monthly lenses are worn for a set replacement period and require proper cleaning and storage between wears.
Toric contact lenses are designed to help correct astigmatism where standard spherical lenses may not be suitable.
Multifocal contact lenses are designed for people who need help seeing at multiple distances, commonly due to presbyopia.
Coloured contact lenses can enhance or change eye colour, with prescription options depending on the product.
Not sure which lens type you need? Check your current contact lens prescription or email online@cityoptics.com.au and our team can help before you order.
Quick answers before you order.
Contact lens prescriptions are different from glasses prescriptions. They usually include extra details such as base curve, diameter, lens brand or lens type. Please use your current contact lens prescription when ordering.
Yes, you should order using a current contact lens prescription that has been fitted and confirmed as suitable for your eyes.
Eligible contact lens purchases may be claimable depending on your private health fund, extras cover, annual limit and claiming history. We provide an itemised invoice for claiming. For more detail, see our Health Fund Claiming guide.
Delivery fees, eye drops, accessories and non-prescription items are generally not claimable through optical extras unless your health fund confirms otherwise.
Contact us as soon as possible at online@cityoptics.com.au. If the order has not been processed, we will do our best to help update it.
Delivery times vary depending on the product and shipping option selected. Please check the Delivery section above for the most relevant information.
Stop wearing the lenses and contact your optometrist if you experience discomfort, redness, pain or changes to vision. You can also email online@cityoptics.com.au if you need help with your order.